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FAQ & Help

Help and FAQs

 

Q1. Will My Cartier jewelries Comes in Cartier Packaging?

A1: Every single Cartier jewelry you purchase from us will be well packaged with the Cartier packing.


Q2. How do I place an order?
A2: Ordering on-line couldn't be easier. Just add items to your basket using the "Add to shopping cart" button and your chosen items will be saved in your bag for you to purchase when you're ready.


Q3.Can i pass the the Visa credit card payment?
A3. Yes, I not only accept visa, can then Western Union, MoneyGram and other payment methods.


Q4. If your Cartier jewelries genuine?
A4: The Cartier jewelries we sell are the replicas with top qualities.


Q5. What are materials of your Cartier jewelries?
A5: Our Cartier jewelries is made of titanium materials, they will keep shining and gloss for a long time.


Q6. How do I choose my bracelet size?
To measure your wrist you can use a tape measure. Once you have your tape measure, wrap it around the wrist where the Cartier bracelet will be worn. Read and note the number where the tape measure meets the 0 or overlaps. For a comfortable fit you will need to add 1.5 cm. However you can add or take off centimeters according how you like to wear your bracelet (loose, exact size, or tight).
Available sizes of our Cartier jewelries is 16cm and 19cm
Small Size: Perimeter 16cm [6.3inches]
Minimum Inner Diameter 4.5cm; Width: 0.65cm; thickness: 0.3cm
Big Size: Perimeter 19cm [7.5inches]
Minimum Inner Diameter 5cm; Width:0.75cm; thickness:0.3cm

 


Q7 .How do I choose my ring size?
A7: Available sizes for the Cartier ring are US5, US6, US7, US8, US9, US10.
See the size chart below. You can choose the fit size when place the order.

 


Q8. What are my delivery options?
A8: Order over 59$ will enjoy free shipping by EMS, delivery time is around 6-7 business days.
Order less than 59$ will be charged 15$ for the shipping fee.
Our delivery costs are per order, not per item. A signature is required at the point of delivery for all orders. Should there be no one to accept delivery the parcel will be sent back to your local postal centre and you will be left a card detailing how to arrange re-delivery or local pick up. If the carrier does not hear from you for around 5 days after a card has been left, they will return the package to us. Should you then require the parcel to be redelivered; a delivery charge will be incurred.


Q9. Can you deliver to an address that is different from the billing address?
A9: Yes, there will be an option for you to provide a delivery address when you are at the checkout.


Q10. What should I do if I have not received my order?
A10: Please remember we will send the package in time and make sure it will arrive around the delivery time. But if there has some delay due to the irresistible situations of the airline, please just be patient to wait about 1 or 2 more days. If you haven’t received the package for 10days, please contact us directly.


Q11. What is your Returns policy?
A11: Please check our Return and Refund Policy.
at your discretion.


Q12. What if the item I receive is not the one I ordered?
A12: Usually we double check the item before shipping out, therefore this situation happens very rare. Please send us a picture first, and we will check and confirm first. If it is really a wrong item we send, we will resend the correct one for you,and do not charge any fees. Or make a negotiation if you’d like.

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